Privacy Policy

1 Information We Collect

We may collect the following types of information:

Personal Information

Provided directly by you when submitting a form, booking a service, or contacting us, including:

• Full name
• Email address
• Phone number
• Service address
• Any additional details you choose to provide

Website & Usage Data

Collected automatically through analytics tools:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on site
• Cookies & tracking identifiers

We use this data to improve website performance and user experience.

2 How We Use Your Information

Kays Pro Cleaning may use your information to:

• Provide and deliver cleaning services
• Send quotes, invoices, confirmations, and service updates
• Respond to enquiries or customer support requests
• Improve our website, services, and marketing
• Send optional promotional offers (only with consent)
• Maintain internal records and quality assurance

We do not sell, rent, or trade your personal data.

3 Sharing Your Information

We may share your information only when necessary and only with:

• Trusted service partners (e.g., payment processors, booking tools)
• Contractors performing cleaning services
• Legal authorities where required by law

All partners are required to follow strict confidentiality and privacy standards.

4 Data Storage & Security

We take reasonable steps to safeguard your information, including:

• Secure servers and encrypted storage
• Limited internal access to personal data
• Regular security reviews

However, no internet-based service is 100% secure. We encourage users to take their own precautions online.

5 Cookies & Tracking

kaysprocleaning.com.au may use cookies to:

• Improve website functionality
• Deliver personalised experiences
• Analyse site performance

You can disable cookies through your browser settings, but some features may not work as intended.

6 Your Rights

You may request at any time to:

• Access your personal information
• Correct inaccurate details
• Request deletion of your data
• Opt out of marketing communications

Contact us to submit a request.

7 Third-Party Links

Our website may contain links to external websites. Kays Pro Cleaning is not responsible for the content or privacy practices of those sites.

8 Updates to This Policy

We may update this Privacy Policy when necessary. Changes will be posted here with an updated "Last Updated" date.